Warranty
What this page covers
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Warranty is for a product that is faulty, not as described, or does not work as it should.
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A change of mind is not a warranty claim. Unused and unopened returns are on Shipping & Returns.
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Brand extra cover is on top of your legal rights. We do not replace those rights.
United Kingdom of Great Britain and Northern Ireland
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Orders we ship to the United Kingdom of Great Britain and Northern Ireland are covered by United Kingdom consumer law.
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Goods must be as described, of satisfactory quality, and fit for the purpose made known to us.
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This is not European Union consumer law. Do not read the five-country block onto a United Kingdom order.
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Some brands also give their own extra warranty. How long that extra cover lasts depends on the brand and the product.
Germany, the Netherlands, Belgium, Austria and Luxembourg
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Orders we ship to Germany, the Netherlands, Belgium, Austria and Luxembourg are covered by the consumer law of the country we shipped to.
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You are protected if a product is defective or not as described.
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Some brands also give their own extra warranty. How long that extra cover lasts depends on the brand and the product.
What we help with
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Manufacturing defects.
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Products that do not work as described.
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Items damaged in transit, when you send photos.
What we do not treat as a warranty claim
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Damage from dropping, bending, or chewing the product.
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Water damage on a product that is not sold as waterproof.
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Use of the wrong charger or a damaged cable.
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Broken seals or hygiene covers after the product has been used.
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Opened intimate products sent back only because you changed your mind. That is not a warranty claim and not a return.
How to make a claim
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Email support@adultsexyshop.com before you send anything back.
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Send your order number.
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Send photos or a short video of the fault.
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Send a short description of the problem.
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We will tell you the next step. Do not post the product until we ask you to.
Questions